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FAQs
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If you still have questions, feel free to contact us either by phone or using the form in the Contact page.
General
With Apex you can buy, sell or finance your next car 100% online. Once you find a car you like, just click Get Started to reserve it for 72 hours. An Apex Auto agent will help you to finalize the paperwork online and arrange delivery to your home.
Each of our cars pass a detailed 210-point inspection process to earn our Apex certified standard. Our cars have clean titles and no reported fire, frame, or flood damage.
Our business model is based on selling vehicles quickly, and this requires pricing them competitively. We do this by removing overhead costs associated with the traditional dealership model such as having expensive vehicle showrooms and commissioned salespeople.
We source our vehicles a variety of ways: auctions, trade-ins, partnered manufacturers and customers who sell their vehicle to Apex Auto Alliance. Those vehicles are rigorously inspected to ensure they meet our high standards.
No longer do you have to deal with sales people. You just have to select vehicles from your home, and we’ll get it delivered to your home. If you value convenience and guaranteed quality, we think you will prefer us to traditional dealerships or buying privately.
No, there are no extra fees or hidden fees. The price you see is the price you pay (plus tax of course).
Financing
Four main factors determine whether or not you get approved for a loan: Credit History, Down Payment, Application Information, and Vehicle Selection. Since your loan is with one of our financial institution partners, we cannot guarantee whether or not you’ll get approved but we always try our hardest to get the best outcome for our customers.
Applying is an easy and completely online process. After you’ve completed your application, we send it to our credit team who will review and be in touch if there is any more information required before we submit it to our partner banks.
Interest rates depend on many factors, including your credit history, credit score, vehicle age and term of the loan. We work with the major Canadian Financial institutions that compete to offer you a competitive interest rate. You can use our pre-approval tool to understand which rates you may qualify for. Once you choose your vehicle, you will submit your financing application to help you understand the exact interest rate you qualify for.
Our online application will not affect your credit score.
As of now, we do not ask for your SIN.
Payments will either be based on weekly, bi-weekly or monthly payments. You can change your payment date by contacting the lender after your first payment.
Purchasing
We don’t negotiate on pricing. Our vehicles are priced as competitively as possible and we don’t add on any fees that are not shown in the price breakdown on our website.
Yes. You will need to have proof of insurance for your new car at the time of your delivery or pickup. You can have the date of the policy to take effect the date of your appointment. You can either print off the proof of insurance, show it to us on your smartphone, or email it to us in advance. If your new car is not insured, we will not be able to complete the delivery.
Sell or Trade
Yes we do! During the application process, just click “yes” to “I have a trade-in”. We’ll provide you with your final trade-in value during an in-person appointment.
We include Carfax reports, safety certification, and reconditioning on all of the vehicles we sell, so those costs will be built into the quote we offer. Also, we generally sell newer cars that have no damages and low mileage; we will have to wholesale older, high-mileage vehicles, which tends to fetch a much lower price.
If you have a trade-in, we will give you a trade-in value for your current vehicle. Your trade-in value is then applied to the purchase price of your new vehicle, prior to tax, so you also save the trade-in amount/value in tax as well. If you still owe money on the loan for your current vehicle, we can apply the negative equity amount to the new loan and refinance whatever amount is left.
Deliveries
After you purchase a car, our customer service team will work with you to coordinate delivery. Likewise, if you’re financing your new vehicle, a Credit Manager will contact you to ensure you’re getting the best rate possible and to lock down your payments. A member of our Concierge team will reach out a couple hours prior to your scheduled delivery to confirm the details.
Yes! All parties involved in the purchase will need to be present at the time of the delivery or pickup.
When we deliver the car to your driveway, your new vehicle will already be registered and plated. You will be responsible for alerting our team which name(s) the vehicle will be registered under and providing us with an updated insurance policy as soon as possible. Our default is to get new plates, so if you have plates you would like to reuse please let us know.
Please give our team a call and we will help guide you to submit photos of the cosmetic concern. The Apex Repair Team will review cosmetic concerns. Please note, if the cosmetic concerns are within our standards, we will not be able to provide compensation.
Warranties
You can extend the remaining manufacturer warranty to a longer term (mileage and time) with First Canadian.
Yes, roadside assistance is included free of charge for the term of your warranty.
Only genuine parts straight from your vehicle’s manufacturer will be used if your vehicle requires repairs.
If your car has to be in the shop for more than 24hr, you will qualify for a free rental car for the duration of the repairs.
Apex Auto Alliance vehicles goes through a rigorous 210-point inspection and reconditioning process, giving you a peace of mind when driving.